Careers at Virtuoso

Customer Service Agent

Published on
April 3, 2024

Virtuoso uses AI, ML, NLP, and Robotic Process Automation to run a test automation tool that gives you the speed of low-code/no-code paired with the power of scripted test steps.

A bit about us:

Virtuoso's mission is to be the number one autonomous quality assurance platform in the world, representing the foundation for software quality in the modern enterprise. Purpose-built for enterprise web applications, our AI-driven, low-code testing platform ensures superior software quality, minimized costs, and an accelerated path to business success at scale.

Virtuoso has reimagined how quality is assured by developing a game-changing platform that is already being used by the biggest names in the enterprise space like IBM and DXC. We passionately believe that anyone should be able to create and maintain tests regardless of their technical skill, and that quality is a key driver for change and growth. The latest advances in AI and Machine Learning have been leveraged to produce a low-code/no-code test automation platform that thinks like a human, empowers everyone to test, and, is transforming the world of quality assurance. Want to join the quality-first revolution? Then read on.

The nature of our product is reflected in our thorough and agile culture. We do the right things fast, and our application process is no different. We want exceptional people, and we will act to get them.

Role Summary:

Joining Virtuoso's Customer Experience organization, the Customer Service Agent is crucial for supporting Virtuoso's growth and ensuring customer satisfaction through expert resolution of technical and high-level service issues. Candidates with a solid background in software testing, quality assurance, and customer service in tech environments will find this role a perfect match. This position focuses on efficiently managing and resolving complex client service issues with a proactive approach.

What we would like to see in you!

  • Resolve Customer Service Issues: Log customer service issues accurately, handle multiple issues simultaneously, and ensure issues are prioritized and resolved within the service level agreements.
  • Develop Subject Matter Expertise: Develop deep knowledge in specific tool topics and technologies, ensuring continuous learning and sharing of knowledge with internal teams and customers.
  • Documentation and Analytics: Create and maintain technical documentation for issue resolution, contributing to Virtuoso's knowledge base, and gathering customer feedback to ensure continuous improvement.


  • Experience in quality assurance, software testing, and familiarity with test automation platforms & tools.
  • Exceptional communication skills, capable of explaining complex technical issues in a clear and understandable manner.
  • Strong knowledge of the SDLC, DevOps, test automation, and customer service best practices.
  • Creative problem-solving abilities, excellent relationship-building skills, and a customer-focused approach.

Qualifications and Experience:

  • 3+ years of experience in quality assurance and software testing.
  • 2+ years of experience in customer service/support or similar customer-facing roles.

What's in it for You...

  • Competitive Compensation Package
  • Employee Share Options- Share in the success of Virtuoso
  • Opportunity to grow your career at Virtuoso with a career and development plan
  • Remote/flexible working
  • Private health insurance
  • Training/personal development budget of a minimum of £500 per year
  • Take your birthday as a holiday every year!
  • 22 Holiday allowance that increases by one day per year of service up to 5 years
  • Employee Referral Scheme - we put money in your pocket for referring awesome people to join the team!